Warranties

Home of Lights offers a full refund or exchange for website sales within a 30-day period and upon presentation of receipt, should your goods be faulty or damaged upon receipt. Alternatively, you can return the goods to any Home of Lights store.

For online refunds or exchanges please refer to your original confirmation email or order receipt for the details of the Home of Lights store that arranged your order. Please contact the store directly by phone or email with the details of the exchange or refund. A refund will be made at the same value as the original purchase price excluding freight.

Products can be returned to any Home of Lights store with a copy of your receipt. All goods must be returned in original packaging and resalable condition. This is the preferred option for you because you can then receive an exchange or refund without delay.

Alternatively you can return your goods by mail letting us know if you require a refund or an exchange. Please include your original order receipt with your return items. Returns done in store can be processed immediately. However, returns by mail may take 2 weeks minimum to process and notification will be by email.

Please note: Products that have been installed cannot be returned.

Warranties

All fittings have a minimum 12-month warranty, if installed by a qualified electrician, excluding globes.

Home of Lights will supply a 2 year warranty on all hard wired fans if installed by a qualified electrician.

Freight

Shipping is arranged through various couriers including Australia Post, Couriers Please, TNT and Fastway. Parcels are delivered within 1-10 business days of lodgement.Home of Lights recommends that a work address is allocated to ensure that someone is available to sign for the delivery. Please note no deliveries to PO boxes or parcel lockers.