Shipping Policy

At Home of Lights Pty Ltd, we aim to ensure your order is processed and delivered as efficiently as possible. Please review the information below before placing your order.

New Customers

New customers who sign up for the Home of Lights mailing list will receive a single-use free shipping code via email. This code can be applied to their first order with a minimum purchase of $500. The offer is valid for new customers only.

Made to Order

• All made to order and custom items are manufactured specifically for your order.

• Production will commence once full payment has been received.

• Estimated lead times are provided on the product page or at the time of order confirmation. These timeframes are approximate and may vary.

• Once the item arrives at our warehouse, it will be dispatched within 1 to 3 business days.

• Delivery timeframes depend on your location and the freight provider.

• Any changes for Made to Order items must be requested within 48 hours of order confirmation and are subject to approval. After this time, changes may not be possible.

Order Processing

• Orders are processed once full payment has been received.

• In stock items are typically dispatched within 1 to 3 business days.

• Pre order or Made to Order items will be dispatched once they arrive at our warehouse. Estimated lead times are provided on the product page.

• During peak periods, dispatch times may vary.

Delivery Timeframes

• Standard delivery timeframes vary depending on your location.

• Delivery estimates are provided by the freight carrier and are not guaranteed.
  
  

Split Shipments

If your order contains both in stock and pre order items, we may hold the order and dispatch once all items are available. If you would like available items shipped earlier, please contact our team. Additional freight charges will apply.

Authority to Leave

Unless otherwise requested, orders may be left in a safe place at the delivery address. Once delivery has been completed, responsibility transfers to the customer.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and product size. Oversized or fragile items may require specialized freight services.

Damaged or Lost Items

Please inspect your order upon delivery. If your item arrives damaged, notify us within 48 hours with photographs of the packaging and product.

Home of Lights New Customer Free Shipping Policy

New customers who sign up for the Home of Lights mailing list will receive a single-use free shipping code via email. This code can be applied to their first order with a minimum purchase of $500. The offer is valid for new customers only.

If you have any questions regarding shipping, please contact our customer service team for assistance..

At Home of Lights Pty Ltd, we are committed to providing a positive purchasing experience. Please review our returns policy carefully before placing your order.

Returns Policy

Change of Mind and Ordering Errors

We do not accept returns due to change of mind or incorrect items ordered.

Exclusions

Returns are not accepted for:

• Made to order or custom items

Any amendments to an order must be requested and approved within 48 hours of order confirmation and payment.

Stocked Items, Limited Exceptions

In select circumstances, we may approve returns for stocked items subject to the following conditions:

• A 30% restocking fee applies. The remaining 70% will be issued as a store credit for future purchases only.

• Items must be returned in original packaging, in unused and undamaged condition.

• Return shipping is arranged and paid for by the customer.

• Return requests must be submitted within 14 days of delivery.

If you have any questions, please contact our customer service team via this LINK for assistance.