Refund policy

At Home of Lights Pty Ltd, we are committed to providing a positive purchasing experience. Please review our returns policy carefully before placing your order.

Change of Mind and Ordering Errors

We do not accept returns due to change of mind or incorrect items ordered.

Exclusions

Returns are not accepted for:

  • Made to order or custom items

Any amendments to an order must be requested and approved within 48 hours of order confirmation and payment.

Stocked Items, Limited Exceptions

In select circumstances, we may approve returns for stocked items subject to the following conditions:

  • A 30% restocking fee applies. The remaining 70% will be issued as a store credit for future purchases only.

  • Items must be returned in original packaging, in unused and undamaged condition.

  • Return shipping is arranged and paid for by the customer.

  • Return requests must be submitted within 14 days of delivery.

If you have any questions, please contact our customer service team via this LINK for assistance.